I need help with...

I am unable to login into my account.

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NOTE: Microsoft has recently ceased active support of ALL versions of Internet Explorer. It is strongly encouraged to upgrade to the Microsoft Edge Browser.

I would like username assistance.

Please complete our online username recovery form.

I would like password assistance.

Please complete our online password recovery form.

My account is disabled.

Please call our NorthShoreConnect support line at 847.425.3900

I forgot my password/security questions and am unable to log into my account.

Please call our NorthShoreConnect support line at 847.425.3900

I would like Two-Step Verification assistance

Two-step Verification is an additional level of security to help keep your account secure — even if someone has your password. If you need assistance with Two-Step Verification, please call our NorthShoreConnect support line at 847.425.3900.

Lost or Expired access code

Try our new online sign up process.

Requested access code, not yet received.

Try our new online sign up process.

My doctor provided an access code, but I am unable to create my account.
  • Include the dashes in the access code and social security number
  • Type the date of birth in the following format: mm/dd/yyyy
  • Username: must be at least 6 characters long
  • Password: must be 6 characters long. Must have a combination of letters and numbers
  • When entering your information, please remember do not include spaces
  • If you continue to experience problems, please call our help line at 847.425.3900.
What are the computer requirements for using northshoreconnect.org?
Supported Operating Systems Supported Browsers *
Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7
Mac OS X
 Microsoft Edge
Internet Explorer 11.0 and above
Mozilla Firefox 13.x and above
Safari 5.x on Mac/Windows
Google Chrome 20.x and above
Supported Mobile Operating Systems
Android 5.x and above
Apple 9.x and above

* PLEASE NOTE: Microsoft has recently ceased active support of Internet Explorer versions 10 and below and is strongly encouraging users update to Internet Explorer 11 and above.

Q - I want to access all of my medical data, both NorthShore and non-NorthShore, in one place. What apps does NorthShoreConnect link with?

A - NorthShoreConnect can be used with any of the apps that store, manage, and share health data if they use standard published endpoints.
CarePassport and myFHR are two of those apps that we are aware of but there may be many more.
If there is a specific app that you are unable to connect to, please contact Customer Service
at 847.425.3900.


If you can't find an answer for your question, please call our NorthShoreConnect support line at 847.425.3900.


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